Refund and cancellation policy

This policy applies to paid trade marketing services from Nodefabricpoint Trade Marketing, including seasonal campaign design, in-store activations, retailer trade kits, and field team training. It does not cover product retail sales — we do not sell physical consumer goods through this site.

Informational pricing

Prices on this website are indicative. Binding fees appear in a written proposal or service agreement. This site does not process payments.

Deposits

Projects typically require a deposit to reserve creative and planning capacity for a season window. Deposit amounts and due dates are stated in the proposal. Deposits are applied toward the final fee.

Cancellation by the client

• Before kickoff materials are delivered: You may cancel in writing. We refund fees paid minus a reasonable administrative fee for scoping already completed, if any.
• After kickoff / work started: Fees for completed stages (research, concepts, artwork drafts, training decks, activation scripts) remain payable. Unused future stages may be refunded or credited as agreed in writing.
• Within 7 days of a booked activation or training date: On-day staffing and venue-related costs already committed are non-refundable. Remaining unused creative fees are reviewed case by case.

Rescheduling

You may request to move a training session or activation date once without fee if you give at least 7 days’ notice and the new date falls within 60 days of the original. Later or repeated moves may incur a rescheduling fee to cover coordinator and promoter rebooking.

No-shows

If client stakeholders or agreed store contacts fail to attend a scheduled training or on-site activation without 48 hours’ notice, that session is considered delivered. A replacement session may be booked at an additional fee.

Work already started

Once we have begun strategy, layout, artwork, or field materials for your season, those stages are billable. Stopping mid-project does not entitle a full refund of amounts covering completed work.

Purchased materials

Print runs, sampling kits, fixtures, or third-party production ordered with your approval are non-refundable once the supplier has started production or shipping. We will share supplier cancellation terms when they differ.

Full vs partial refunds

• Full refund: Rare; typically only if we cancel before delivering any agreed stage and cannot offer a suitable alternative date.
• Partial refund: Available for unused future stages when cancellation occurs after some deliverables are accepted.

Non-refundable items

• Approved third-party print and production once in progress
• Completed creative rounds you have signed off
• Activation days already staffed after the late-cancellation window
• Administrative fees disclosed in the proposal for early cancellation after scoping

If we cancel

If we must cancel a service for reasons within our control and cannot reschedule reasonably, we refund prepaid amounts for undelivered stages.

Refund process and timing

1. Email hello@nodefabricpoint.digital with your project reference, reason, and preferred outcome (refund or credit).
2. We confirm eligibility within 5 business days.
3. Approved refunds are processed within 14 business days to the original payment method or via bank transfer to the account that paid.

Refund method

Refunds return to the original payer via the same channel used for the invoice payment, unless we agree otherwise in writing for bank transfers in Thailand.

Exceptions

Retailer rejection of a concept after you approved the brief does not automatically create a refund for creative time already spent. We will revise within the round limits in your agreement. Force majeure events (severe weather, sudden store closures affecting activations) are handled in good faith — typically by rescheduling rather than cash refund when possible.

Contact for refund requests

Nodefabricpoint Trade Marketing, 36/6 Sukhumvit 101 Rd., Bang Chak, Phra Khanong, Bangkok, 10260, Thailand, +66 0-2333-0726, hello@nodefabricpoint.digital.